From Roadblocks to a Revved-Up Transformation

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A global motorcycle manufacturer hit a wall mid-journey. Their move to Infor CloudSuite (on AWS) was meant to modernize operations, but cracks quickly appeared:

• Low engagement: End users felt left out, morale was down, and adoption stalled.
• Scattered documentation: Outdated and inconsistent, leaving teams confused about workflows and integrations.
• Integration breakdowns: Legacy CRM and inventory platforms weren’t syncing, leading to mismatched data and manual workarounds.
• Cloud complexities: Data flows weren’t mapped, and Infor ION middleware wasn’t fully configured.

The program was stuck—and confidence was slipping.

1. Human-Centered Alignment
We ran cross-functional workshops (sales, operations, finance, IT) to surface pain points and align on a shared vision. A champions network was formed—frontline advocates who fueled buy-in across regions.

2. Living Documentation Hub
Instead of static manuals, we built a central wiki with diagrams, screenshots, and a business glossary. Integration points between legacy CRM, CloudSuite, and customer systems were mapped in clear visual flows.

3. Integration Makeover with Infor ION
Using ION middleware, we stabilized integrations with:

• Event-driven triggers (e.g., CRM order → CloudSuite order).
• Change Data Capture (CDC) for near real-time inventory sync.
• Custom error handling with user alerts to catch issues before they spread.

4. Phased Cloud Rollout
We piloted in one region, validated workflows, and then scaled globally. Built on AWS-hosted Infor OS, security and updates were seamless.

5. Training & Adoption Boost
We delivered role-based, workflow-focused training, backed by bite-sized microlearning modules (“How to track a customer order”). Adoption dashboards tracked logins, errors, and success rates—making progress visible.